Stripe is our preferred payment gateway.
What forms of payment do you accept?
How do I know if my order has been placed?
You’ll receive a confirmation email once your order has been placed. You can also view order status on your Account page. The Order Confirmation email you receive does not confirm that your order has been fulfilled and shipped.
Once your order is fulfilled and on it’s way to you, we will send a second email, Shipment Confirmation with your shipment details.
Products on our website are not available to purchase for commercial and/or resale purposes. If you’d like to discuss commercial arrangements, please email email@example.com directly.
How do I cancel/modify my order?
Can I use multiple promo codes at checkout?
You can only use one promo code per order.
Where do I input a promo code?
Promo codes are input at the Check Out page section.
Where does RE:ERTH ship to?
RE:ERTH is founded by global citizens, for global citizens. We ship globally from Singapore and all prices displayed on our website are in Singapore Dollars (SGD).
What are the shipping charges?
All orders above S$35:
Free courier shipping. ( 1-3 business days)
Orders below S$35:
Select courier service provider at Checkout.
Select which courier you’d like to use in the Checkout page.
International orders may be subject to import taxes, duties and custom fees, which are levied once the package reaches its destination, and are the responsibility of the recipient.
When will my order ship?
We understand how important it is to get your shopping to you as quickly as possible! We will process your order within 2 working days and the Order Shipped email will be sent to you. Thereafter, all deliveries by our courier will be attempted within 2 working days.
A second delivery would be made to you should you be unavailable to receive your parcel when the delivery is first attempted. Subsequently, if the delivery fails, your parcel will be stored with our courier and you would have to arrange delivery accordingly with them.
How do I edit my shipping address?
What do I do when I have problems with my tracking number?
We are sorry to hear!
Most of the time, the courier takes 1-2 business days to register your shipment status. If the tracking number still does not work, please email firstname.lastname@example.org and we will sort it out for you.
Returns & Exchanges
Can I exchange/refund my purchases?
What happens if I receive a damaged / defective product?
Please inspect your products for any damage or defects upon shipment arrival. Should there be a product damage / defect, please contact us immediately at email@example.com. Please provide the order number along with clear photos and your phone number for a quicker reply. To ensure prompt resolution, please keep the original shipping package and the damaged / defective product for inspection. Upon acknowledgement and confirmation from our end, we will provide you instructions for returning the damaged / defective product to us at your expense, and any replacement for a damaged or defective product will be shipped to you free of charge.
You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Send your item to:
327A Beach Road
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
What should I do if I receive the wrong product?
We are terribly sorry for the mistake! Please contact us at firstname.lastname@example.org and we’ll get it sorted out quickly!
Gift Cards and Reward Petals are non–returnable /exchangeable items.
If you can't find what you are looking for, send us a query.
Drop us an email here.