FAQ – RE:ERTH

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Ordering

What forms of payment do you accept?more

We are pleased to accept all major debit and credit cards. Paypal is our preferred payment gateway.

How do I know if my order has been placed?more

You’ll receive a confirmation email once your order has been placed. You can also view order status on your Account page. The Order Confirmation email you receive does not confirm that your order has been fulfilled and shipped.

Once your order is fulfilled and on it’s way to you, we will send a second email, Shipment Confirmation with your shipment details. Please note: Products on our website are not available to purchase for commercial and/or resale purposes. If you’d like to discuss commercial arrangements, please email hello@reerth.com directly.

How do I cancel/modify my order?more

Please email us at hello@reerth.com if you’d like to cancel or modify your order. We usually process orders quickly, but we’ll do our best to accede to your request.

Can I use multiple promo codes at checkout?more

You can only use one promo code per order.

Where do I input a promo code?more

Promo codes are input at the Checkout page section.

Auto Replenish

What is Auto Replenish?more

Our Auto-Replenishment services ensures you’ll always have healthy, mochi skin at 10% off, delivered promptly! How it works:
✓ 10% off always
✓ Free local shipping on every order
✓ Order is sent every 3 months by default. Manage the delivery frequency and billing directly from your reerth.com account
✓ Cancel anytime after 6 months

FOR MULTI-TARGETED ELIXIR
You will receive 5 bottles of Multi-Targeted Elixir every 6 Months.

Singapore
Ships 2 bottles on purchase, and the next 3 bottles on the 3rd month. The cycle repeats.

International
Ships all 5 bottles on purchase. International shipping rates apply.


FOR PHYTOBRIGHT
You will receive 6 bottles of PhytoBright every 6 Months.

Singapore
Ships 3 bottles on purchase, and the next 3 bottles on the 3rd month. The cycle repeats.

International
Ships all 6 bottles on purchase. International shipping rates apply.

Is Auto Replenishment available internationally?more

Yes it is! All products will be shipped together, and international shipping rates will be displayed at checkout.

Can I change my shipping address?more

Of course! Simply log in and go to your account at REERTH.com. You can change your shipping address by clicking “Edit” under Account Details. If you have any difficulties adjusting this, please here and we would be happy to assist you with the change.

Do other promotion codes apply to the order?more

Promotion codes and other discounts are not applicable to Auto-Replenishment services.

Can a replenishment shipment be expedited?more

Please write to us an email at hello@reerth.com.

Can I pause my Auto Replenishment?more

Please write to us an email at hello@reerth.com.

How do I cancel my Auto Replenishment midway?more

Your auto-replenishment plan automatically renews every 6 months and you will only be able to cancel the plan after the initial 6 month period.

After the initial 6 months, you are able to cancel your auto-replenishment plan anytime, by emailing us at hello@reerth.com.

What types of payments are accepted for Auto Replenishment?more
All Auto Replenishment services require a credit or debit card payment. The default card on your account will be used as the payment method. Alternative payment forms, such as GrabPay, will not be accepted.

Shipping

Where does RE:ERTH ship to?more

RE:ERTH is founded by global citizens, for global citizens. We ship globally from Singapore and all prices displayed on our website are in Singapore Dollars (SGD).

What are the shipping charges?more

Singapore All orders above S$35: Free courier shipping. ( 1-3 business days) Orders below S$35: Select courier service provider at Checkout. Global Select which courier you’d like to use in the Checkout page.

Please note: International orders may be subject to import taxes, duties and custom fees, which are levied once the package reaches its destination, and are the responsibility of the recipient.

Please also note that we are not responsible for refunds if:
Parcels are refused due to high duties and taxes.
Parcels are not picked up by the recipient at the local holding facility.
Parcels cannot clear customs because of restrictions.
Items that are missing due to Customs confiscation.
Inaccurate or incomplete shipping address.

When will my order ship?more

We understand how important it is to get your shopping to you as quickly as possible! We will process your order within 2 working days and the Order Shipped email will be sent to you. Thereafter, all deliveries by our courier will be attempted within 2 working days. A second delivery would be made to you should you be unavailable to receive your parcel when the delivery is first attempted. Subsequently, if the delivery fails, your parcel will be stored with our courier and you would have to arrange delivery accordingly with them.

How do I edit my shipping address?more

Please email hello@reerth.com

What do I do when I have problems with my tracking number?more

We are sorry to hear! Most of the time, the courier takes 1-2 business days to register your shipment status. If the tracking number still does not work, please email hello@reerth.com and we will sort it out for you.

Returns & Exchange

Can I exchange/refund my purchases?more

At RE:ERTH, we are dedicated to quality and providing a minimalistic, gentle approach to healthy, mochi-skin. If for any reason you don’t feel satisfied with the product(s) you’re using, you may return the product(s) within a maximum period of 30 days from the date of purchase.

For more details, please refer to https://reerth.com/pages/risk-free

What happens if I receive a damaged / defective product?more

Please inspect your products for any damage or defects upon shipment arrival. Should there be a product damage / defect, please contact us immediately at hello@reerth.com. Please provide the order number along with clear photos and your phone number for a quicker reply. To ensure prompt resolution, please keep the original shipping package and the damaged / defective product for inspection. Upon acknowledgement and confirmation from our end, we will provide you instructions for returning the damaged / defective product to us at your expense, and any replacement for a damaged or defective product will be shipped to you free of charge. You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Send your item to: RE:ERTH 327A Beach Road Singapore 199560 Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

What should I do if I receive the wrong product?more

We are terribly sorry for the mistake! Please contact us at hello@reerth.com and we’ll get it sorted out quickly!

Please note: Gift Cards and Reward Petals are non–returnable /exchangeable items.

Contact Us

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Drool-Worthy Deals

Glowing, mochi skin for everyone on your list? Brighten up their days, and yours, with these sweet treats! Simply add as many as you want. Happy using, loving, and gifting!

Clarifying Cleanser

Gentle, pH-balancing cleanser

70 SGD 55 SGD
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Hydrating & brightening toner

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Mini Starter Kit

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