We are pleased to accept all major debit and credit cards. Paypal is our preferred payment gateway.
How do I know if my order has been placed?
You’ll receive a confirmation email once your order has been placed. You can also view order status on your Account page. The Order Confirmation email you receive does not confirm that your order has been fulfilled and shipped.
Once your order is fulfilled and on it’s way to you, we will send a second email, Shipment Confirmation with your shipment details. Please note: Products on our website are not available to purchase for commercial and/or resale purposes. If you’d like to discuss commercial arrangements, please email firstname.lastname@example.org directly.
How do I cancel/modify my order?
Please email us at email@example.com if you’d like to cancel or modify your order. We usually process orders quickly, but we’ll do our best to accede to your request.
Can I use multiple promo codes at checkout?
You can only use one promo code per order.
Where do I input a promo code?
Promo codes are input at the Checkout page section.
What is Auto Replenish?
Our Auto-Replenishment services ensures you’ll always have healthy, mochi-skin, and never run out of it!If you choose to opt in to either 6-Months or 12-Months service, enjoy:
✓ Lowest prices (no need to camp for sporadic sales!)
✓ Free tracked shipping
✓ Up to 365 days of mochi-skin!
FOR MULTI-TARGETED ELIXIR
5 x 30ml Bottles (6 Months Auto Replenish)
✓ Save 10% 10 x 30ml Bottles (12 Months Auto Replenish)
✓ Save 15% (U.P $108 / Bottle) Shipping for 6 Months Auto Replenish Singapore - Ships 2 bottles on purchase and next 3 bottles on the 3rd month International - Ships all 5 bottles on purchase Shipping for 12 Months Auto Replenish Singapore - Ships 2 bottles on purchase and subsequent bottles every 3 months International - Ships 5 bottles on purchase and the next 5 bottles on the 5th month
6 Bottles (6 Months Auto Replenish)
✓ Save 10% 12 Bottles (12 Months Auto Replenish)
✓ Save 15% (U.P $105 / Bottle) Shipping for 6 Months Auto Replenish Singapore - Ships 3 bottles on purchase and next 3 bottles on the 3rd month International - Ships all 6 bottles on purchase Shipping for 12 Months Auto Replenish Singapore - Ships 3 bottles on purchase and subsequent bottles every 3 months International - Ships 6 bottles on purchase and the next 6 bottles on the 5th month
Is Auto-Replenishment available internationally?
Yes it is!
Can I change my shipping address?
Of course! Simply log in and go to your account at REERTH.com. You can change your shipping address by clicking “Edit” under Account Details. If you have any difficulties adjusting this, please here and we would be happy to assist you with the change.
Do other promotion codes apply to the order?
Promotion codes and other discounts are not applicable to Auto-Replenishment services.
Can a replenishment shipment be expedited?
Please write to us an email at firstname.lastname@example.org.
Can I pause my auto-replenishment?
Please write to us an email at email@example.com.
How do I cancel my auto-replenishment midway?
Unfortunately, we do not allow cancellations or returns at this time. Please write to us an email at firstname.lastname@example.org if you have any questions.
Where does RE:ERTH ship to?
RE:ERTH is founded by global citizens, for global citizens. We ship globally from Singapore and all prices displayed on our website are in Singapore Dollars (SGD).
What are the shipping charges?
All orders above S$35:
Free courier shipping. ( 1-3 business days)
Orders below S$35:
Select courier service provider at Checkout.
Select which courier you’d like to use in the Checkout page.
International orders may be subject to import taxes, duties and custom fees, which are levied once the package reaches its destination, and are the responsibility of the recipient.
Please also note that we are not responsible for refunds if:
Parcels are refused due to high duties and taxes.
Parcels are not picked up by the recipient at the local holding facility.
Parcels cannot clear customs because of restrictions.
Items that are missing due to Customs confiscation.
Inaccurate or incomplete shipping address.
When will my order ship?
We understand how important it is to get your shopping to you as quickly as possible! We will process your order within 2 working days and the Order Shipped email will be sent to you. Thereafter, all deliveries by our courier will be attempted within 2 working days.
A second delivery would be made to you should you be unavailable to receive your parcel when the delivery is first attempted. Subsequently, if the delivery fails, your parcel will be stored with our courier and you would have to arrange delivery accordingly with them.
How do I edit my shipping address?
Please email email@example.com
What do I do when I have problems with my tracking number?
We are sorry to hear!
Most of the time, the courier takes 1-2 business days to register your shipment status. If the tracking number still does not work, please email firstname.lastname@example.org and we will sort it out for you.
Returns & Exchange
Can I exchange/refund my purchases?
At RE:ERTH, we are dedicated to quality and providing a minimalistic, gentle approach to healthy, mochi-skin. If for any reason you don’t feel satisfied with the product(s) you’re using, you may return the product(s) within a maximum period of 30 days from the date of purchase.
What happens if I receive a damaged / defective product?
Please inspect your products for any damage or defects upon shipment arrival. Should there be a product damage / defect, please contact us immediately at email@example.com. Please provide the order number along with clear photos and your phone number for a quicker reply. To ensure prompt resolution, please keep the original shipping package and the damaged / defective product for inspection. Upon acknowledgement and confirmation from our end, we will provide you instructions for returning the damaged / defective product to us at your expense, and any replacement for a damaged or defective product will be shipped to you free of charge.
You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Send your item to:
327A Beach Road
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
What should I do if I receive the wrong product?
We are terribly sorry for the mistake! Please contact us at firstname.lastname@example.org and we’ll get it sorted out quickly!
Please note: Gift Cards and Reward Petals are non–returnable /exchangeable items.